Europe

Please read before you phone us as many services are not available on the phone:

- We have an interactive guide with loads of Repair Guides, Customer Service answers and online reporting. Put your question in the search bar above to see if we have an answer online for you.

- If you need further Engineering Advice, Generator ID or Part Search, you will need to open a Support Ticket by Email or SMS. 

- If you have an issue with your order, please click here to find out how to report the issue to the correct department. Order issues must be reported on the Help Hub system.

- If you wish to purchase Parts, this can be done through our website. See this guide for a video to show you how. If the part you need is not listed please open a support ticket by Email or SMS. 

Phone: [phone] (Sales Enquiries only)

Monday to Friday (except public holidays) - 8am - 11pm CET 

(Voicemail can be left out of hours.)

Sorry, we only have English speakers on the phones at this time. For other languages, please click here to set up an Email Support Ticket or click here if you would prefer to communicate by SMS. Our written languages are much better!

We apologize for any inconvenience this may cause.